Queue Management
Create Dedicated Queues
Leverage the built-in CyOPs Queue Management to handle automatic work assignments across multiple queues and teams
- Create multiple queues across multiple teams
- Add multiple team members to each Queue
- Define logical rules for auto assignments to a specific member or team
- Option to add work tasks manually to any queue
Manage SOC Shift Change With Ease
SOCs that work in multiple shifts perfects shift changeovers with ease
- Create multiple queues for different shifts
- Define rules for assigning alerts and incidents based on the timezone
- Obtain snapshots of a shift’s queue to better understand task status
- Option to add manual tasks to any queue or team member
