Implement Queue Management

Handle Alert and Incident task assignments automatically across teams

Queue Management

Leverage the built-in CyOPs Queue Management to handle automatic work assignments across multiple queues and teams

  • Create multiple queues across multiple teams
  • Add multiple team members to each Queue
  • Define logical rules for auto assignments to a specific member or team
  • Option to add work tasks manually to any queue

Manage SOC Shift Change With Ease

SOCs that work in multiple shifts perfects shift changeovers with ease

  • Create multiple queues for different shifts
  • Define rules for assigning alerts and incidents based on the timezone
  • Obtain snapshots of a shift’s queue to better understand task status
  • Option to add manual tasks to any queue or team member