Business System Analyst

Location: Arlington, Virginia

Job Description

Responsibilities As a CyberSponse business system analyst, you will be supporting our deployment teams of predominantly incident response solutions to a diverse range of industries that would integrate with our technology. You will need to be self-directed, capable of leading technical deployment & integration activities and manage as the technical point of contact for the customer. You will be the assuming subject matter expert with responsibilities on architecture and implementation of the CyberSponse platform and its integration with various other 3rd party product offerings via API, REST, Python and other integration protocols.

Our business system analysts possess the highest levels of both business and technical acumen – understanding customer business drivers, matching those to CyberSponse technologies, and clearly articulating complex solutions to prospective clients This is a great opportunity to work with cutting-edge technologies to make the internet fast, reliable and secure.

As a Business System Analyst, your main responsibilities will be:

  • Managing the post-sales technical process and evangelizing CyberSponse technology to existing and prospective customers.
  • Work closely with direct account management staff to educate existing customers about CyberSponse services: conference calls, site visits, presentations, technical evaluations, technical objection handling and follow up on all customer related issues.
  • Work closely with Product Management and R&D to develop future product direction and strategy – providing valuable input from “the field.”
  • Drive excellent Customer Satisfaction by understanding and over-delivering against Customer expectations.

Qualifications

  • Bachelor’s Degree in Computer Science, Computer Engineering or Management
    Information System or relevant field.
  • Minimum 8 years of overall experience in Cybersecurity or IT industry – working with Internet-based technologies.
  • Minimum 5 years of experience in consulting, and/or other customer facing role consulting on, delivering technical products or services.
  • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
  • Minimum of 3 years of technical support or development experience.
    ○ Cyber Security Frameworks [Optional]
    ○ Hands-on IT knowledge with REST and SOAP APIs
    ○ Strong Scripting knowledge & Experience
    ○ Basic understanding of Application Integration
  • Familiarity/prior use of CyberSponse Platform strongly preferred
  • Proficient in Microsoft Office
  • Proficient in Microsoft Visio/Lucid Charts
  • Principle knowledge of JS, CSS browser-based application construction, understanding of Linux OS and browser distinctions.
  • Understanding of network protocols and experience diagnosing connection-related issues and API protocols.
  • Customer Support experience including the knowledge base and support ticket administration and using remote support tools like Freshdesk and TargetProcess.
  • Experience with Server management and Domain/Active Directory administration.
  • Excellent written and verbal communication skills.
  • Up to 35% travel required to support post-sales activities at customer locations as
    needed.

Technical Experiences Required

  • Strong Experience in Python and other script based programming languages
  • Mild Experience in data structures, database management/maintenance.
  • Strong Experience in some form of machine/software automation, API and REST-Based Interfaces.

Ideal Candidate Advantages

  • Experience with SIEMs, and/or advanced analytics technologies (e.g. SPLUNK, ArcSight, QRadar etc.)
  • Understanding for security event analysis and intrusion detection (IDS/IPS Incident response, triage, incident analysis, and remediation)
  • Advanced Automation, Scripting and API Engineering Background
  • Cyber Security Incident Response Experience / Knowledge / Plans Architecture
  • CISSP or SANS certification preferred but not required.
  • No Clearance Required

Company Benefits

  • Full Health, Vision, Dental
  • Competitive Compensation i.e. Salary, Stock Options etc.
  • Fun, Outgoing and High-Speed Environment
  • Loyal, Caring and Dedicated Team for Shared Success
  • 100% Transparent and Honest Environment.

Message from the CEO

“CyberSponse is a company built on trust, loyalty and honor. The management team truly cares about each team member of the Company and are very protective and selective of extending offers to new hires. We are all driven to maintain a culture that enables you to perform your best work, grow your professional and personal skills allowing you to fulfill your goals and career objectives. We are also confident you will also make some good friends along the way too. You will see that we care for and protect our team members, their families, their financial security, and determined to help each of our team improve their way of life. We believe that without loyalty a team or individual cannot be successful. We look forward to continuing our process to see if this is a good fit for both parties.” – Larry Johnson

Apply

If you are interested in this opportunity and would like to learn more, please contact CyberSponse Human Resources, with a current resume and cover letter at HR@CyberSponse.com

About CyberSponse

CyberSponse provides an enterprise-grade secure platform using innovative technology to increase response efficiency with cyber security tools, as well as management of response team’s daily activities. CyberSponse’s Automation platform incorporates a proprietary embedded collaboration technology designed to create, test and manage efficient response automated plans. The CyberSponse platform is the only solution of its kind in the market, operating with enterprise customers and on a very fast growth trajectory. Our vision is to make the solution easy to use and by integrating legacy technology systems together through our robust API connectivity ensures it is not just another cyber security but the central nervous system of the entire network.